Refund Policy

Last updated: August 24, 2026

1. General Refund Policy

WanAI.cloud provides digital AI generation services. Because these are digital services, purchases may become non-refundable once Credits have been used or the purchased digital service has been delivered.

2. Digital Credits

Credits that have been used for AI generation are generally not refundable. Unused Credits may be eligible for refund only in the circumstances described in this policy.

3. Technical Problems

If your payment succeeded but Credits were not delivered, or the purchased service could not be delivered due to a technical failure on WanAI.cloud, please contact our support team and we will review your case.

4. Duplicate Charges

If you were charged more than once for the same purchase, you may request a refund for the duplicate charge.

5. Unauthorized Transactions

If you believe an unauthorized transaction has occurred, please contact us as soon as possible at support@wanai.cloud. We will review the transaction in accordance with applicable law and the applicable payment provider's policies.

6. Refund Method

Approved refunds will generally be returned through the original payment method used for the transaction. The time required for a refund to appear may depend on the payment provider or financial institution.

7. Refund Request

To request a refund, please contact us and provide: your account email, the order or transaction ID, the purchase date, and the reason for the refund. Please do not send your full payment card number or payment account passwords.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@wanai.cloud.